1. Introduction

Welcome to Novo Media and Publishing LLC FZ (“Novo Media,” “we,” “us,” or “our”). These Terms of Service govern your use of our website and any other online platform owned or operated by Novo Media (collectively, the “Platform”). By accessing or using the Platform, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use the Platform.

2. Use of the Platform

2.1 Eligibility: You must be at least 18 years old or have the legal capacity to enter into contracts to use the Platform. By accessing or using the Platform, you represent and warrant that you are of legal age to form a binding contract.

2.2 Account Creation: Some features of the Platform may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and agree not to share your login information with others.

2.3 Acceptable Use: You agree to use the Platform in compliance with all applicable laws and regulations. You shall not use the Platform for any unlawful, harmful, fraudulent, or abusive purposes.

3. Intellectual Property

3.1 Ownership: The content, design, and layout of the Platform, including but not limited to text, graphics, images, logos, and software, are the property of Novo Media and are protected by copyright, trademark, and other intellectual property laws.

3.2 License: You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for personal or internal business purposes. You may not reproduce, modify, distribute, or display any part of the Platform without our prior written consent.

4. User Content

4.1 License: By submitting any content, materials, or information to the Platform, you grant Novo Media a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, distribute, and display the content for the purposes of providing our services and operating the Platform.

4.2 Responsibility: You are solely responsible for any content you submit to the Platform. By submitting content, you represent and warrant that you have all necessary rights and permissions to do so and that the content does not infringe upon the rights of any third party.

5. Prohibited Activities

5.1 Compliance: You agree not to engage in any of the following activities while using the Platform:

a. Violating any applicable laws or regulations;
b. Transmitting any harmful or malicious code;
c. Interfering with the operation of the Platform or its users’ experience;
d. Attempting to gain unauthorized access to any part of the Platform;
e. Using the Platform for any fraudulent or deceptive purposes.

5.2 Suspension or Termination: Violation of these prohibitions may result in the suspension or termination of your access to the Platform, at our sole discretion.

6. Limitation of Liability

6.1 Disclaimer: The Platform and its content are provided on an “as-is” and “as-available” basis. Novo Media makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, or availability of the Platform or its content.

6.2 Indemnification: You agree to indemnify and hold Novo Media and its affiliates, officers, employees, and agents harmless from any claims, losses, liabilities, damages, expenses, or demands, including reasonable attorneys’ fees, arising out of or related to your use of the Platform, your violation of these Terms of Service, or your violation of any rights of a third party.

6.3 Limitation of Liability: Novo Media shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the Platform, including but not limited to damages for loss of profits, data, or other intangible losses, regardless of the cause of action.

7. Governing Law and Dispute Resolution

7.1 Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates without regard to its conflict of laws principles.

7.2 Dispute Resolution: Any dispute arising from or relating to these Terms of Service or the use of the Platform shall be resolved through good-faith negotiations. If a resolution cannot be reached through negotiations, both parties agree to submit the dispute to binding arbitration in accordance with the rules of the UAE Courts.

Refund Policy

 

Our refund policy applies according to the terms and conditions shared with you during the execution of a contract or at the time of purchase. We are committed to providing high-quality products and services, and in case you are dissatisfied with your purchase or any service provided, we encourage you to review the specific terms outlined in the agreement.

1. Eligibility for Refunds:

1.1 Products and Services: Eligibility for refunds may vary depending on the nature of the product or service you have purchased. Specific terms and conditions will be communicated to you during the contract execution or purchase process.

1.2 Compliance with Terms: To be eligible for a refund, you must comply with the terms and conditions outlined in the executed contract or purchase agreement.

2. Requesting a Refund:

2.1 Contact Us: If you believe you are eligible for a refund, please contact us at the following email address: [email protected]. Provide details of your purchase, the reason for the refund request, and any supporting documentation.

2.2 Review and Processing: We will review your refund request and notify you of the outcome. If your refund is approved, we will initiate the refund process within the agreed-upon timeframe.

3. Refund Method:

3.1 Original Payment Method: Refunds will be issued using the original payment method used for the purchase, unless otherwise agreed upon in writing.

4. Non-Refundable Items:

4.1 Non-Refundable Services: Certain services or products may be non-refundable as specified in the executed contract or purchase agreement.

5. Changes to the Refund Policy:

5.1 Updates: Novo Media may update this Refund Policy from time to time. Any updates will be posted on our website, and the effective date will be indicated at the beginning of the policy.

6. Contact Us

If you have any questions or concerns regarding our Terms of Service or Refund Policy, please contact us at:

Novo Media and Publishing LLC FZ
Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, United Arab Emirates

Email: [email protected]

Please note that any refunds processed will be subject to the terms and conditions set forth in the executed contract or purchase agreement.